Frequently asked questions
Do you ship?
We are only accepting in-person and pick-up in-store orders at this time.
We may look to expand this in the future, where shipping would be calculated based on your location and the items in your order.
If you have a one-off request for another way to receive your order (ex. domestic shipping or coordinating a hand-off at the Bern main station) send us a message on WhatsApp to inquire.
What is the return policy?
View our return policy here. Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items, primarily food products. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to prepare your order as soon as possible. Once your order has processed, you will receive an email with further information.
To inquire about off-hours pick-ups, please email us at hello@wanderhundventures.com or send us a message on WhatsApp
We look forward to seeing you at Schwarztorstrasse 76 in Bern!
Do you have any questions or product requests for us? Please reach out via WhatsApp or using the form below: